Shipping & Returns

SHIPPING

Shipping will be calculated at checkout. You will have the option of Standard or Express shipping throughout Australia.

All orders are dispatched within 1-3 business days. However, during launches and promotions, this may extend.

Due to the current COVID-19 Pandemic there may be some delays to the shipping of your products.

We will still be dispatching items within the timeframe above, however the shipping time (especially international shipping) may be increased.

Australia Post is unable to give exact time frames, however you can see an up to date look at their most recent estimates below:

WITHIN AUSTRALIA: https://auspost.com.au/service-updates

OUTSIDE AUSTRALIA: https://auspost.com.au/service-updates/international-delivery-updates

RY7E Collective will not be held liable for any customs/duties/taxes related fees that might be incurred from orders international to Australia. These fees are the responsibility of the purchaser.

If you have any further questions please do not hesitate to get in touch with our friendly staff at support@ry7ecollective.com and we'll do our best to answer your questions.

PRE-ORDERS

When ordering pre-order products at the same time as other goods, please note that there is two (2) shipments and therefore two (2) shipping fees added together at checkout.

RETURNS

We will only accept returns (for a credit note) via our online return process. Please view the procedure here.

Our policy lasts 14 days. If 14 days have gone by since the delivery of your item, unfortunately we cannot offer you any exchange, credit or refund.

In the event you want to return an item (within 14 days from date of delivery), we can offer a credit note only.

Refunds or exchanges will only be provided in the event that an item is not in its intended original condition, is damaged or missing parts for reasons due to our error.

Please note: sale items also cannot be refunded.

To be eligible for a return, your item must:

- Be unused

- In the same condition that you received it

- In the original packaging

- Have no damage or markings on the garment Non-returnable items include:

- Gift Cards

- All Sale Items

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your credit note or refund. If you are approved, your credit note or refund will be processed and a credit will automatically be applied to the original method of payment.

Credit notes will be given for change of mind. Please note: change of mind also includes ordering the wrong size and the wrong colour.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@ry7ecollective.com.

To complete your return, please read about our returns procedure here.

We only replace items if they are defective or damaged.

Our policies are in accordance with the Australian Consumer Law.